Reference

Your Rights and Our Legal Commitments

dana189 operates under a clear legal framework designed to protect your account, your data, and your transactions — whether you deposit through DANA, OVO, GoPay, or QRIS.

Jurisdiction-Aware TermsDANA & OVO CoveredAccount Data RightsPrivacy Policy IncludedContact Path Provided
dana189 Your Rights and Our Legal Commitments
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account rights, a data request, or a dispute over a transaction made via DANA or OVO, our support team is available 24 hours a day…

Live Chat Open your account dashboard and click the chat icon to connect with our legal support team instantly. Available 24 hours a day, every day, for account and policy questions.
Email Support Send formal legal requests, data access queries, or account dispute details to our dedicated email address. We respond to written legal inquiries within two business days.
WhatsApp Line Our WhatsApp channel handles policy questions and transaction dispute follow-ups. Ideal for quick clarification on GoPay or QRIS payment records tied to your account.
ACCOUNT SECURITY STANDARDS

How We Handle Your Data and Account Security

Our approach to data protection follows a layered security model. Your login credentials are encrypted at rest and in transit, and payment references from DANA, OVO, GoPay, and QRIS are tokenised rather…

Cookie Policy

We use session cookies to keep your account active and analytics cookies to understand how pages are used. You can review and adjust cookie preferences inside your account settings at any time.

Data Retention

Account data is retained for the period required under applicable Indonesian financial regulations. When an account is closed, personal data is anonymised within 30 days unless a legal hold applies.

Payment Record Security

DANA, OVO, GoPay and QRIS transaction references are stored with tokenisation. We do not hold your full wallet credentials; only the last four digits of a payment reference appear in your history.

Account Access Logs

Every login to your account is logged with timestamp and device type. You can view recent access events in the security tab of your account settings and flag any unrecognised session.

Data Request Process

You have the right to request a copy of the personal data we hold about you. Submit a written request via email and we will respond with a structured data export within five business days.

Dispute Resolution Contact

For payment disputes — including transactions processed through GoPay or QRIS — submit a formal dispute ticket via your account dashboard. Our compliance team reviews each case and responds within 48 hours.

Frequently Asked Legal Questions

These are the legal questions we hear most from our account holders in Indonesia. If your question is not covered here, reach our support team via live chat or email for a direct response from our compliance staff.

Access to our platform depends on local law. We encourage you to confirm whether online gaming is permitted in your region before opening an account, as availability varies by location within Indonesia.

We collect your name, email address, date of birth, and payment method identifiers such as your DANA or OVO wallet reference. This data is used solely for account verification and transaction processing.

After account closure, personal data is held for the period required under applicable regulations — typically up to five years for financial records — then anonymised or deleted. We notify you of this timeline upon closure.

Yes. Submit a written request through our email support channel. We will prepare and deliver a structured export of your account data within five business days of receiving your verified request.

Log into your account, open the transaction history, and select the relevant payment to raise a dispute ticket. Our compliance team reviews DANA and GoPay disputes within 48 hours and will contact you by email.

We do not sell or share your personal data with third parties for marketing. Data is shared only where required by Indonesian law or strictly necessary to process a payment through QRIS, OVO, GoPay or DANA.

Go to the account settings page and select 'Personal Details' to update most fields directly. For identity-document corrections, contact our support team via live chat or email with the correct documentation attached.