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How dana189 Protects Your Personal Data

At dana189, your personal data belongs to you — and we treat it that way.

Data encrypted at rest and in transitDANA, OVO, GoPay & QRIS transactions logged securelyAccount deletion available on requestNo third-party data sales24/7 data-access support
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dana189 How dana189 Protects Your Personal Data
PRIVACY CONTACT CHANNELS

Reach Our Data Protection Team

Live Chat Our privacy support team is available via live chat every day from 08:00 to 23:00 WIB. Raise a data access or correction request directly in the chat window — we respond within 15 minutes during operating hours.
Email Support Send your data enquiry to our dedicated privacy address listed in your account settings. We acknowledge every email within 24 hours and aim to resolve data requests fully within 7 working days.
Account Settings Panel Log in, navigate to Settings, and choose 'Privacy & Data'. From there you can download your stored data, update consent preferences, or submit a deletion request without contacting support at all.
DATA HANDLING STANDARDS

Six Ways We Keep Your Data Safe

From the moment you confirm your first DANA or OVO deposit in Denpasar or anywhere else in Indonesia, your data moves through encrypted channels and lands in storage that only authorised internal…

End-to-End Encryption

All data you submit — from account registration through to QRIS payment confirmation — is encrypted using AES-256 in transit and at rest. No plain-text personal records are stored on our servers at any point.

Cookie Controls

We use functional and analytics cookies only. You can view and adjust your cookie consent at any time via the cookie banner or inside your account settings panel. We do not deploy third-party advertising cookies.

Account Security Steps

Every login attempt triggers a device-fingerprint check. If a new device is detected, we send a one-time verification code to your registered phone number before granting access, regardless of whether the correct password was used.

Data Retention Schedule

Active account data is kept for the duration of your membership. Transaction records — including GoPay and DANA deposit logs — are retained for 90 days post-transaction. Closed account data is deleted within 30 days of the closure request being confirmed.

Your Right to Access

You may request a full export of the personal data we hold about you at any time. Head to Settings › Privacy & Data, select 'Download My Data', and we will prepare a file within 48 hours, sent to your verified email address.

Third-Party Sharing Rules

We share data with payment processors — specifically the DANA, OVO, GoPay and QRIS rails — only to the extent needed to complete your transaction. No marketing partners or data aggregators receive your personal information.

Your Privacy Questions Answered

These are the questions we hear most often about how dana189 manages personal data, account information, and your rights as someone who has opened an account with us. Each answer reflects current practice — if policy changes, we update this page and notify you by email.

We collect your name, email address, phone number, and the payment identifiers you link — such as your DANA wallet or OVO account. We also log device IDs and session times to protect your account from unauthorised access.

We share data only with the payment processors needed to complete your DANA, OVO, GoPay or QRIS transactions. We do not sell, rent, or share your personal information with advertisers, data brokers, or marketing networks.

Once your account closure is confirmed, we delete your personal records within 30 days. Transaction logs, including GoPay and QRIS deposit records, are retained for 90 days post-transaction for dispute resolution, then permanently removed.

Yes. Go to Settings › Privacy & Data and select 'Download My Data'. We prepare your data export within 48 hours and deliver it to your verified email address. No additional verification step is required beyond your standard login.

Log into your account, open the Profile section, and edit your details directly. For changes to your verified phone number or linked payment method such as OVO or DANA, contact our privacy support team via live chat between 08:00 and 23:00 WIB.

Yes — some data processing features and the scope of certain rights available to you depends on local law. Where local law permits, you have the right to request erasure, portability, and restriction of processing without charge.

We use functional cookies to keep you logged in and analytics cookies to improve page performance. Advertising cookies are not deployed. You can adjust or withdraw consent at any time through the cookie banner or inside the Privacy & Data settings panel.

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