Reference

Our Terms & Conditions — Built Around Your Account

When you open an account with us, these terms shape how your deposits flow through DANA, OVO, GoPay and QRIS, how we verify your withdrawals, and what happens…

Account AccessPayment TermsWithdrawal VerificationSupport & DisputesData & Privacy

Explore Lobby Read FAQ

Account Terms, Payments and Withdrawals

dana189 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your dana189 account is personal and non-transferable; you're responsible for keeping your login secure. When you deposit via DANA, OVO, GoPay or QRIS, your funds arrive in your wallet within seconds—we don't hold them. Withdrawals are verified against your account holder name and registered payment method

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before processing; this protects both you and us from fraud. Where local law permits, withdrawal requests clear within 24 hours. If a dispute arises between you and a game studio, we'll relay it to their support team; if it involves dana189 directly (a payment error, for
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example), our support centre in Makassar handles escalations. We reserve the right to suspend an account if we detect prohibited activity, such as use by a person under the age set by local law, or attempts to circumvent our security checks.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US WHEN YOU NEED TO

How to Contact dana189 Support

Live Chat Our support team replies through the live chat widget in the lobby. Open your account and look for the chat icon in the bottom-right corner; response times are usually under five minutes during business hours.

Email Support Send account or payment questions to our support inbox and expect a reply within 24 hours. Email is best for detailed disputes or withdrawal verification issues that need documentation.

In-Lobby Help The Help section inside your account dashboard lists FAQs specific to your region, payment method and recent account activity. Check there first for quick answers about deposit steps or game access.

HOW WE PROTECT YOU

Data Security, Cookies and Account Control

Encrypted Login

Your account password is encrypted end-to-end. When you log in from your phone in Denpasar or on your desktop, we verify your location and device each time to flag unusual activity before it affects your wallet.

Cookie Policy

We use cookies to remember your language, keep you logged in, and track which games you play so we can show you relevant titles next time. You can disable non-essential cookies in your account settings without losing core features.

Payment Data

Your DANA, OVO, GoPay and QRIS details are tokenised—we never store your full payment credentials. Only encrypted reference tokens stay in our system for fast future deposits.

Data Retention

We keep your account data for as long as your account is active. Once you request closure, your personal information is deleted within 30 days, except where law requires us to retain transaction records for audit purposes.

Access & Corrections

You can request a full export of your account data or ask us to correct any personal information within 14 days. Use the Data Request form in your account settings or contact support directly.

Report a Problem

If you spot suspicious activity, a payment error, or believe your account has been compromised, contact support immediately with details. We investigate within 48 hours and will reverse fraudulent transactions where verified.

Terms & Conditions — Your Answers

Go to the login page and tap 'Forgot Password'. We'll send a reset link to your registered email. Click it, create a new password and log back in. If you don't receive the email within 10 minutes, check your spam folder or contact support to resend it.

Access depends on local law. If you're temporarily outside Indonesia, you may still log in to your account depending on your location and local regulations. We cannot process DANA, OVO, GoPay or QRIS deposits from outside Indonesia, but you can withdraw to a registered payment method where permitted.

Deposits via DANA usually arrive within seconds. If yours hasn't after five minutes, check your DANA app to confirm the payment went through. If DANA shows the payment successful but dana189 doesn't, contact our support team with your transaction ID and we'll trace it within two hours.

Withdrawal requests are verified against your registered payment method and account holder name, then processed within 24 hours where local law permits. The actual transfer time depends on your bank or wallet—most DANA, OVO and GoPay transfers arrive within minutes after we release them.

Yes. Go to Account Settings, select 'Close Account' and confirm. Your account becomes inactive immediately; any remaining wallet balance can be withdrawn if requested within 30 days. After 30 days, unclaimed funds are forfeited per our terms.

We keep your name, email, registered payment method, login history and game activity while your account is active. Once you request closure, we delete personal data within 30 days except transaction records required by local tax or anti-money-laundering law.

If your dispute is about a game result or a studio's bonus terms, we'll relay your case to the studio's support team and follow up. For disputes about dana189 itself—such as a payment processing error—our support centre handles it directly and aims to resolve within five business days.

Our Terms & Conditions — Built Around Your Account

How to Contact dana189 Support

Data Security, Cookies and Account Control

Encrypted Login

Cookie Policy

Payment Data

Data Retention

Access & Corrections

Report a Problem

Terms & Conditions — Your Answers

01 What happens if I forget my account password?

02 Can I use dana189 from outside Indonesia?

03 What if a deposit via DANA doesn't appear in my wallet?

04 How long do withdrawals take?

05 Can I close my account anytime?

06 What personal data do you keep about me?

07 Who can I contact if I have a dispute with a game studio?

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